Terms of Service

Provide accurate and complete registration details, including your name, birthdate, contact information, and selected commuter category. Register using your own identity.

Keep your password and email verification codes private. Do not impersonate another person or use someone else’s account.

Verifying your email confirms that you can access that email address. It does not approve your account.

After submission, your registration will remain pending while an administrator reviews it. You cannot log in until your account is approved. Submitting a registration does not guarantee approval.

Any document you submit must be genuine, readable, and belong to you.

Student, Senior Citizen, and PWD applicants must provide supporting documents for their selected category. Regular commuters must provide identification when the registration form requires it.

Your documents and eligibility must be verified before approval. Do not submit altered documents or claim a discount category you are not eligible for.

If your application is rejected, review the reason and follow the instructions provided before applying again.

Repeated rejected applications may temporarily prevent another registration. Follow any retry date or instructions shown by CHATCO.

Check your pickup point, destination, and displayed fare before confirming a ride or payment.

Vehicle locations and pickup requests depend on connectivity, route coverage, and participating vehicles. They do not guarantee vehicle availability, an exact arrival time, or a successful pickup.

For GCash payments, follow the payment instructions and check the final transaction status before assuming your fare has been paid. Payment provider terms also apply.

For cash payments, keep the receipt issued for your ride.

If a payment fails or a charge appears incorrect, report the concern through CHATCO’s available support or feedback options. Include your receipt or transaction reference. Reporting a concern does not automatically confirm a refund.

Claim rewards only for eligible rides you personally paid for.

Eligible GCash payments through your account count automatically. For cash rides, use the receipt QR or manual claim code when available. Do not claim another person’s receipt or attempt to claim the same receipt more than once.

Check the reward target, voucher validity, and redemption conditions displayed in CHATCO before using a voucher.

Use SOS, ride sharing, feedback, and reports honestly and for their intended purposes. Do not submit false emergencies, misleading reports, or abusive content.

Share ride links only with trusted people because a sharing link can reveal ride or location information.

For immediate danger, contact local emergency services directly. A CHATCO SOS alert does not guarantee an emergency response.

Provide truthful descriptions when reporting a lost item or claiming a found item. Submit proof of ownership when requested.

Do not claim an item that belongs to someone else. Reports and claims are subject to review, and submitting a report does not guarantee recovery.

CHATCO uses your registration details and submitted documents to review your account and eligibility. Account, ride, location, payment, and receipt information also supports the features you use, transaction records, rewards, and assistance requests.

Read the Privacy Policy for details about how your information is handled and how to request corrections or account deletion.

Accepting these terms does not automatically enable location, camera, or notifications. These permissions are requested separately when needed. Declining a permission may limit the related feature.

False documents, impersonation, fraudulent reward claims, and misuse of safety or reporting features may lead to account review.

CHATCO may restrict or suspend access following review of misuse. Contact support if you believe an account restriction is incorrect.

Read the full Terms of Service and Privacy Policy for further details.

For registration, account, payment, or privacy questions, contact eric.chatco@gmail.com. Include enough information to identify your concern, but never send your password or verification codes.