Privacy Policy

CHATCO uses the information you provide when creating and using your account, including your name, birthdate, gender, email address, contact number, username, and commuter category. This information helps identify your account and connect your rides, receipts, and rewards to you.

Information you submit through feedback, support requests, or lost-and-found reports helps the team respond to your concern.

Your email verification confirms access to your email address. Authorized administrators review your registration details and any submitted identification to verify your account and eligibility for your selected commuter category.

Student, Senior Citizen, and PWD applicants provide supporting documents. Regular commuters provide identification when required by the registration form. Camera access is requested only if you choose to take an ID photo; you can upload an existing image instead.

When you confirm registration, CHATCO records the versions of the Terms of Service and Privacy Policy presented to you, along with the times of your agreement, privacy acknowledgment, and registration declaration.

Ride information can include your pickup and drop-off points, fare, payment status, and ride history. Location features use location access to help find nearby jeepneys and send pickup requests.

Share My Ride lets someone with your sharing link follow the ride. Share that link only with people you trust. Emergency features can include your location when you request assistance.

CHATCO keeps transaction and receipt information so you can check your fare, payment status, and ride records. GCash payments are completed through the payment provider, whose own privacy terms also apply.

Eligible GCash payments through your account count toward ride rewards automatically. For cash payments, claiming your receipt QR or manual code from your signed-in account links the eligible paid ride to your reward progress.

The service uses session and device information to keep you signed in and support account access. Information needed to process payments, deliver ride features, and resolve reports may be handled by the services and personnel supporting those features.

Avoid including passwords, verification codes, payment credentials, or unrelated personal information in feedback and public reports.

Accepting the terms does not automatically enable location, camera, or notifications. Permissions are requested separately when needed, and you can manage them through your browser or device settings. Turning off a permission can limit features that depend on it.

For questions about your information, account corrections, or an account deletion request, contact eric.chatco@gmail.com. Include enough information to identify your account, but never send your password or verification codes.